Privacy Policy bos96

During registration and use of the bos96 platform, we collect several categories of personal information to ensure services can be delivered safely and efficiently. The information we collect includes:

• Identity information: full name, date of birth, identification card number (MyKad), email address and mobile phone number.
• Account information: username, encrypted password, login history and in-account activity.
• Financial information: details related to deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX online banking, ShopeePay or cryptocurrency. We do not store full bank account numbers.
• Technical information: IP address, device type, operating system, web browser type, session data and cookies.
• Usage information: betting records, games accessed, session duration and game preferences.

bos96 uses your personal information for legitimate purposes related to operating the online gambling platform, including:

• Verifying user identity and managing your bos96 account.
• Processing deposit and withdrawal transactions securely through supported payment methods.
• Complying with Anti-Money Laundering (AML) obligations and Know Your Customer (KYC) requirements set by the licensing authority.
• Providing 24/7 customer support via live chat and email.
• Sending account-related information, bonuses, and the latest promotions including welcome bonuses and VIP offers.
• Detecting and preventing fraud, unauthorised access, and activities that violate bos96 Terms and Conditions.
• Analysing usage patterns for the purpose of improving services and the overall user experience.
• Ensuring compliance with the minimum age requirement of 21 years and above for all bos96 platform users.

bos96 does not disclose your personal information to third parties except in the following circumstances that are legally and operationally justified:

• Payment service providers: Information required to process transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency will be shared with the relevant payment processors solely for transaction settlement purposes.
• Game software providers: Statistical game data that cannot identify individuals may be shared with software providers for technical maintenance purposes.
• Legal requirements: We may disclose information to relevant authorities when required by law or a valid court order.
• Protection of interests: In cases of suspected fraud, we reserve the right to disclose necessary information to relevant parties for investigation and prosecution purposes.

bos96 uses cookies and similar tracking technologies to improve the user experience on our website. Cookies allow us to recognise your device on subsequent visits and personalise content according to your preferences.

• Essential cookies: Required for basic website functions such as login session verification and account security.
• Performance cookies: Collect information about how users interact with our website for improvement purposes.
• Functional cookies: Store your preferences such as language, display settings and login information for ease of use.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some sections of the bos96 website.

Your personal information will be retained for as long as necessary to fulfil the purpose for which it was collected or for as long as your account is active, whichever is longer. The following considerations determine data retention periods:

• Financial transaction records are kept for the period required by licensing compliance requirements and laws related to money laundering.
• Active account data is retained for as long as your account remains operational on the bos96 platform.
• After an account is closed or terminated, your data will be retained for a reasonable additional period for audit and security purposes before being securely deleted.
• Technical logs and usage data are kept for a shorter period unless required for security investigations.

As a bos96 user, you have the following rights regarding your personal data that we hold:

• Right of access: You have the right to request a copy of the personal information we hold relating to your account.
• Right of rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right of erasure: In certain circumstances, you may request that we delete your personal data, subject to legal obligations that require us to retain that information.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive a copy of your data in a machine-readable format.

While bos96 takes comprehensive security measures, the security of your account also depends on your own actions. Users are responsible for:

• Keeping your bos96 account password confidential and not sharing login information with anyone.
• Using a strong password that combines uppercase letters, lowercase letters, numbers and symbols.
• Notifying us promptly if you suspect your account has been accessed without authorisation.
• Keeping your personal information in your account up to date at all times, especially your email address and mobile phone number.
• Logging out of your account after each session, particularly when using a public or shared device.

bos96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operating practices, legal requirements or service improvements. Any amendments will be:

• Communicated to registered users via in-account notifications or email to the registered address.
• Updated on this Privacy Policy page with a clear effective date.
• Considered accepted by users if use of the platform continues after the amendment effective date.

We encourage you to review this page periodically to ensure you are always aware of how bos96 manages your personal information.